Home » Policies

We guarantee outstanding customer service - "the attitude of gratitude"

We only prosper when we have happy customers. We are grateful that you are visiting our shop and delighted when you make a purchase from us. We want to exceed your expectations.

• We stand behind every item we sell.
• Human error happens, nobody is perfect! But in a rare case that we make a mistake, you can count on us to fix it or work with you to find a reasonable alternative.
• Prompt reply to your inquiries, issues, questions.
• Accurate billing.

Free shipping on qualified orders

Details:

• Place an order of $100 or more and we'll ship your order free of charge!
• If a coupon offer or other product discount brings your total at checkout to less then $100, you will not be eligible for free shipping. At this time in the buying process, you may want to add another item so you can take advantage of our free shipping offer.
• Free-shipping orders will be shipped via (5-7 business days) shipping. As soon as your order ships, we will provide you with carrier-specific tracking information.
• International, U.S. territories, Hawaii, and Alaska are not eligible for free shipping.

Instant Price Match - Who says you can't have it all? Quality products you can afford!

If you find a lower price anywhere, on another web site, in a newspaper or local advertisement, then we will work with you to beat it with our 100+10% price protection. When you see , that product is eligible for instant online price match. Just click on it and you will be directed to the instant price match page. Our goal is to keep it simple!

Name Your Price

At Merlot & Mocha, we understand that you work hard for your money. That is why we work hard to keep our prices low, our service high and our quality even higher! Some of our products are eligible for "Name Your Price" promotion. Essentially, we will let you set the price that you are willing to pay for an item. If our price structure allows us to make that deal, we will accept you offer and provide you with an Instant Name Your Price Coupon that you can use to make the purchase. This is another innovation brought to you by Merlot & Mocha! Look for and let's make a deal.

Lowest price guarantee - 100+10% price protection

We guarantee the lowest price on all our products. If you find an item elsewhere (before or within 30 days of your purchase from us), you will be eligible for our "100+10% price protection" program.

Here's how it works:

• The item must be an identical product, including model, year, packaging, etc.
• The Price you wish us to match must be verifiable on the internet or through printed advertisement. The competitor's advertisement must be current. We will only match prices with authorized vendors.
• The competitor's shipping, handling and sales tax must be taken into account when we calculate the competition's price.
• Gift-with-purchase offers cannot be considered in the price match calculation.
• Price adjustments are limited to one price match per item within the 30 day period
• Competitors coupons or promotions for first time or one time use, will be considered non-verifiable and therefore not accepted for the low price guarantee
• Price matches will not be honored for "going out of business", "liquidation sales", companies in distress or auction sites.

 

Condition of Sales and Return Policy

In the event that parts or goods are required to be returned, such as repair, warranty, service, etc. You (the customer) are required to obtain a Return Merchandise Authorization or “RMA” for short. Please follow this link for the details.